About Us

Pinpoint Talent LLC is a growing staffing and recruiting firm focused on connecting talented professionals with leading companies across industries including technology, operations, and customer experience. We are committed to delivering high-quality talent solutions while creating meaningful career opportunities.

Position Overview
We are seeking a professional and detail-oriented Remote Customer Service Representative to support client-facing operations. In this role, you will serve as the primary point of contact for customers, ensuring a positive experience by resolving inquiries efficiently and professionally.

 

• Respond to customer inquiries via email, phone, and chat in a timely manner
• Resolve customer issues while maintaining a high level of professionalism
• Document interactions and update customer records in CRM systems
• Collaborate with internal teams to escalate and resolve complex issues
• Maintain knowledge of company services and processes
• Ensure customer satisfaction and retention through excellent service

• 2+ years of customer service experience (remote experience preferred)
• Strong written and verbal communication skills
• Ability to multitask and manage time effectively in a remote environment
• Comfortable using CRM systems and support tools
• High attention to detail and problem-solving skills
• Reliable internet connection and dedicated workspace

• Experience in a call center or high-volume support environment
• Experience with Zendesk, Salesforce, or similar platforms

• Competitive hourly pay ($28–$31/hour)
• Fully remote work environment
• Opportunities for growth and advancement
• Supportive and collaborative team

Pinpoint Talent LLC is an equal opportunity employer.
We welcome applicants from all backgrounds.